Best of Pacific Northwest Business - Website Reviews
Welcome to NW One and Only. We provide expert website reviews of websites within the Pacific Northwest. To gain a review in NW One and Only, each business must be chosen as a Five Star business or service.
To qualify for our five star rating at least three of our staff reviewers must approve the rating. Our five reporters/reviewers are: Janie Anderson, Mark Keller, Bev Johnson, Lance Miller, and Anne Johnson. Our staff meetings are lively and entertaining. Discussion and sharing of information is foremost. There is no rubber stamping. Each site must stand on its own.
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-- Roni Matthews
Automotive Repair Review Tacoma
"After I found out from a Jiffy Lube at 13654 S 1st Ave in Burien, WA with my white 1996 Jeep Cherokee Classic 4.0L inline 6, 5 spd manual transmission from a person named Shin I believe; that there was coolant mixed with my engine oil and that a blown head gasket was suspected, I went online by instinct right afterwards. I did some quick searching and called this shop at 7:15pm in the evening on Saturday, October 17th. This is my first time using this shop, and I hadn't asked anyone about this shop. Bill answered the phone and recommended I have my car towed to his shop immediately so that my vehicle could be on Monday's workflow. I called a tow company on my own terms since I had Geico's Emergency Roadside Service. The vendor dispatched Lang Towing out, and Geico paid for the first 5 of the 25 miles that my car had to be towed, so I paid $98.64 out of pocket for the tow. Bill called me on the afternoon of Sunday, October 18th and said he had put my car inside his shop late Saturday night after I dropped it off, this way it hadn't sat outside overnight. Tom called me the morning of Monday, October 19th and said that it would cost $89.95 for a diagnostic and I verbally agreed to it. Then he told me there was a lot of residue from oil in my overflow tank and I consented to their doing a flush of the system for another $100. At the time I picked up my car that same evening and walked in the office, I was a little confused when I saw the invoice stated that both my radiator and my overflow tank were flushed; but then it made sense. Tom filled me in on the situation and let me ask questions at my disposal. He told me his technicians had done a compression test, I forget whether it was electronic or manual (Type in "compression test to check bad head gasket," on a web search, and click on "troubleshootmyvehicle.com" search result). Tom verbally stated that my head gasket was not blown from the tests they did, and he said my pressure was at 164 psi. All Transmissions and Automotive replaced my coolant as well, the invoice disclosed it was an extended life formula. One small discrepancy is that they didn't disclose on my written invoice about the possible blown head gasket (which is the reason I brought my vehicle in). Bill, Tom and I discussed it verbally which is all right. My total repair bill came to $322 including taxes by the way. I did drive my car for a few miles without being on the freeway on the way home, and I kept an eye on the thermostat. It got to 210 degrees as usual, 215 only once for a brief time. I think it's just that my cooling system is adjusting to the new fluids and having them flow through the system as a whole. I will keep an eye on it tomorrow when I drive to work and see what happens. I will keep an eye on the fluid levels as well, and I will call this shop first thing if something comes up. In the meantime, Bill and Tom did go out on a limb for me and they gave me my car back on Monday, October 19th like I said I needed."
- S.O. - Tacoma
All Transmissions and Automotive
Best of Pacific Northwest Business - Website Review Comments
The Pacific Northwest is a fountain head of outstanding businesses. The entrepreneural spirit is alive in Washington, Oregon and Idaho. Looking over business reviews and customer service comments, the following businesses represent the top of their professions and services. We follow the Rotary model and have selected one and only one for individual business categories. We will add more as more reports come in. Please, feel free to share your thoughts and suggestions.